Job Description

Work From Home Customer Relations Specialist

Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Build a Career with Flexibility, Growth & Long-Term Opportunity

Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful difference?

AO is seeking motivated, coachable individuals to join our team as Remote Client Service Representatives . In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while providing outstanding customer service and ongoing support.

Whether you're starting a new career or bringing experience in customer service, client relations, sales, healthcare, or hospitality, we provide the training, mentorship, and support needed to succeed.

No prior insurance experience is required.

About AO

AO has proudly served working families for decades by helping provide supplemental life, accident, and health insurance benefits.

As a member of the Globe Life family of companies, we are committed to delivering exceptional service while providing our team members with opportunities for personal growth, leadership development, and long-term career success.

What You'll Do

As a Remote Client Service Representative, you'll help clients understand available benefit programs while building long-term relationships based on trust and service.

Client Service Responsibilities

• Meet with clients virtually through Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Review existing policies and explain available solutions
• Assist clients with enrollment paperwork and benefit updates
• Provide ongoing customer service and follow-up support
• Maintain accurate client records and documentation
• Build long-term client relationships through professionalism and exceptional service

Professional Development

• Participate in virtual training and mentorship programs
• Attend team meetings and coaching sessions
• Continue developing communication and client service skills
• Learn industry products, systems, and best practices

Why Join AO?

Award-Winning Culture

• Positive, supportive team environment
• Mentorship from experienced leaders
• Recognition for performance and achievement
• Collaborative remote workplace

Financial Strength & Stability

• Member of the Globe Life family of companies
• A+ (Superior) rating from A.M. Best
• Long-standing industry leader serving millions of families

Career Advancement

• Performance-based promotions
• Leadership development opportunities
• Promotion from within
• Long-term career growth pathways

What We Offer

100% Remote Work

• Work from home
• Flexible scheduling options
• No daily commute
• Virtual team environment

Comprehensive Training

• No experience required
• Structured onboarding
• Ongoing mentorship
• Professional coaching and support

Weekly Pay & Performance Bonuses

• Weekly compensation
• Performance incentives
• Leadership bonuses
• Recognition programs

Additional Benefits

• Medical reimbursement program for qualifying representatives
• Residual income opportunities
• Leadership development
• Company-sponsored travel and recognition events
• Modern technology and virtual tools

Qualifications

We're looking for individuals who possess:

• Strong communication and interpersonal skills
• Customer-first mindset
• Positive attitude and willingness to learn
• Professionalism and integrity
• Self-motivation and accountability
• Ability to work independently in a remote environment
• Strong organizational and time-management skills

Helpful Experience (Not Required)

Experience in any of the following is a plus:

• Customer Service
• Client Relations
• Retail
• Hospitality
• Healthcare
• Sales
• Call Center
• Administrative Support
• Account Management

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone
• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

Ready to Build Your Future?

If you're looking for a flexible remote career where you can develop professionally, help families protect their futures, and grow within a supportive organization, we'd love to hear from you.

Apply today and discover how far your ambition can take you with AO.

Work From Home. Help Families. Build a Career That Grows With You.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

Job Tags

Hourly pay, Weekly pay, Full time, For contractors, Remote work, Flexible hours

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