We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Field customer complaints when necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Compensation: $17 hourly
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